STORE LOCATION IN CHEROKEE (NC) TEMPORARILY CLOSED.
Qualla Boundary is closed to visitor traffic.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For almost all our products, shipping per United States Postal Service (USPS) is the most convenient shipping method.
If shipped per USPS, we automatically add insurance for the shipped goods. You will have to sign for the package at delivery.
Please note, that if you are not available at the time of delivery, you might have to pick up the package at your local Post office.
You may also choose shipment per UPS.
!!! If you choose to have the package shipped without insurance, we are not reliable for any lost or stolen goods !!!
For quotes on international shipments, please contact us per email at email@example.com or per phone at 001.828.554.5884 or 001-828.736.5543
You may return most new, unopened, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.