NEW Traditional Hands Artist Working Studio & Gallery! Call us 828.554.5884
Store location → open daily 10:30am to 5 pm
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Read this Privacy Policy Carefully. We want you to understand what information we collect from you; how we use it; the terms and conditions you consent to when you use our website and do business with us.
Read this Privacy Policy Carefully. We want you to understand what information we collect from you; how we use it; the terms and conditions you consent to when you use our website and do business with us.
Frequently Asked Questions:
What types of information do you collect from your customers?
What are cookies and does Traditional Hands© use them? What if I don't want to provide personal information?
Will you protect my personal information?
How will you use my information?
Do you share my information with third parties? How?
What are third party affinity programs?
What about children? Do you protect their information?
How can I find out what information you have on file about me? Can I make changes to it?
What types of information do you collect from your customers?
We collect information about you primarily in three ways: (1) Through information you voluntarily provide when you register with, make purchases from and otherwise use TRADITIONAL HANDS©. (2) Through cookies and web beacons, which automatically gather data from your computer when you access certain services. We collect our customers' personal information because it helps us provide the best services and products reassuring the security of your information is taken seriously. (3) We might also obtain personal information about prospective customers from agents, consultants, contractors, carriers and other third parties.
These are the types of information we collect and manage:
Contact information | When you register, make a purchase with TRADITIONAL HANDS© or use our optional services where we ask for your name, mailing address, e-mail and telephone number.
Contact us |Â When you ask us questions, send comments to us or seek our help are examples of when we might collect and save that data.
Financial information |Â When you buy something from us we will ask for your payment information, credit card number and/or billing and shipping addresses. If you use our speed checkout feature, you give us permission to store your payment and shipping information.
Gifts |Â If you ship a purchase to someone else, we will ask for the recipient's name, address and e-mail address.
Miscellaneous |Â If you choose to use our notify-a-friend program, wish-list feature or reminders, we might collect and save that data.
Subscriptions |Â If you request our e-newsletters or other promotional notices, we might ask for information about your interests in which we might then also collect and save that data. If you sign up to receive e-newsletters, we might also ask for information about what interests you.
Technical |Â Our system uses cookies and web beacons to access technical information from the computer and mobile device you use to visit our website, including: the browser you use and its plug-ins, your computer's operating system, your ISP (Internet service provider), and your computer's IP address (Internet protocol) and location. To learn how our visitors use our online services, we automatically track how you are directed to our site and how you navigate through our site viewing products, making purchases and obtaining information.
What are cookies, and does TRADITIONAL HANDS© use them?
When you use the Internet, the websites you visit put little bits of information—called cookies—on your computer's hard drive. Cookies serve three general purposes: session management, personalization, and tracking.
We use session cookies to maintain data while you are at our site, which will then expire as soon as you leave our website. For example, it will keep items in your shopping cart while you continue to browse our site. We use persistent cookies to personalize your sessions and to track how you navigate through our site. When you visit any website, and it personally greets you by remembering your user ID or password, you know you have a cookie from that site. These stay on your hard drive until you delete them or they expire.
You can control your computer's cookies. Use the "Help" feature of your browser to learn how to disable cookies, delete them or prevent them from being placed. We recommend that you leave TRADITIONAL HANDS© cookies enabled so you can enjoy the shopping features that we offer.
What are web bugs and do we use them?
A web bug, also known as a tracking bug or web beacon, is a small transparent graphic that tracks when you read an e-mail or web page, what computer you use to read the message, and how you forward messages. We use web bugs to compile data about our customers' shopping and browsing habits while they visit our website. For example, if you arrived at our website via an advertisement we placed on a third party's website, the web bug lets us know. This valuable information helps us market and manage our website and improve experience while you're shopping with us.
What if I don't want to provide my personal information?
If you buy something from us, ask us questions, request help or subscribe to our services, we need your information. We respect the confidentiality of your personal information as described in this Privacy Statement, whether you provide it over the phone, in writing, through our website or by other means.
Will you protect my personal information?
Your personal information is encrypted when it is sent to any website beginning with "https." Our servers store your information in a restricted-access facility. When we communicate with you about your order, we use only the last four digits of your credit card number.
How will you use my information?
First and foremost, we need it to process your orders and to communicate with you about your orders. Additionally, we use your contact information for e-mail newsletters, promotions and to respond to your requests for information. Second, our marketing team and managers use your personal information for research on how to improve our products, customize your content and offer the best services possible. Occasionally, we might ask you to complete a survey or short questionnaire to help us improve our business; your participation is not required. Finally, the information we collect via cookies and web bugs is used to analyze how our customers access, use and navigate our site. The data will teach us how we can improve our content, market our services and enhance your shopping experience.
Do you share my personal information with third parties? How?
If you use a credit card for your purchase, we share your information with your financial institution (Visa, MasterCard, Discover, American Express, and PayPal). If we ship items to you, we share certain information with the delivery service (UPS, USPS or any other mail carrier). If you purchase an item that ships direct from another company, such as a manufacturer, we will share your information with that company.
We might grant access to our customers' information to third parties who perform business on our behalf, such as customer service, accounting, research and development, marketing, IT and records management. These entities use the information to perform functions that we hire them to do, and we DO NOT authorize them to use that information for any other purpose.
If you use one of our third party affinity programs, we will share information with the other entity—and they with us—concerning your purchases. If we ship your purchase to a third party or you use our notify-a-friend feature, we will contact that person, if you request it.
If you use the social media sharing buttons on our site (such as Google+, Facebook and Twitter), you give us permission to share certain personal information about you with those entities. If any part of TRADITIONAL HANDS© or one of our affiliates merges with, acquires or is acquired by another entity, our customers' personal information could be part of the transferred assets. If this happens, the acquiring entity or we will notify you via e-mail or by posting notice on our website. We reserve the right to share your personal information with our affiliates as it pertains to our business, when we believe it is legally necessary and to enforce the General Terms and Conditions of this website and our other services. We reserve the right to share your personal information when we believe it is necessary to protect the safety, property, rights or other interests of TRADITIONAL HANDS© and its customers.
What are third party affinity programs?
A third party affinity program is when two—or more—entities partner for mutual benefit. For example, a university might partner with a bank to offer its alumni a MasterCard. When we advertise TRADITIONAL HANDS© products on other sites, and you click to our services and purchase products, we share information about your Traditional Hands purchases with these other member organizations.
What about children? Do we protect their information?
Our terms and conditions state that you must be over 18 to use our services and purchase our products. In addition, we do not knowingly collect information from anyone under 13 years of age.
How can I find out what information you have on file about me? Can I make changes to it?
You may review and change your personal profile at TRADITIONAL HANDS© any time by going to "My Account" and entering your user ID and password. You may also change your shipping address or payment method when you place orders. You may contact our customer service representatives to check or change your profile and to remove your name from our contact lists. Click here or e-mail us at tradhands@gmail.com, call 828.554.5884, or write to TraditionalHands.com, Customer Service: P.O. Box 144, Cherokee, NC 28719. You cannot access or modify some of the non-personal information we collect from tools such as web bugs or beacons.Â
Collection of Personal Information
You can browse through our site anonymously without revealing your identity or any of your personal information. Once you give us your personal information, you consent to the transfer and storage of that information to our servers located in the United States. We may collect and store the following personal information: Contact information, such as e-mail addresses and mailing addresses, and financial information, such as credit card numbers or bank account numbers. All credit card and bank account information is encrypted for your protection; transaction information; correspondence sent to us; billing information, shipping, and other information you provide to purchase or ship an item; wholesaler membership and other sign-on information, website traffic statistics, IP address, web log information, and other related marketing data, and; supplemental identification information. If we cannot verify the information you provide us additional information we may ask for additional pieces of information such as your driver license numbers, utility bill statements, credit card statements, etc. to aid in verification.
In Regards to Marketing
We will not sell or rent any of your personal information to third parties for their marketing purposes without your consent. We may combine your personal information with marketing data that we obtain from other parties in order to do marketing analysis and to improve our services for you.
Use of Personal Information
Our purpose in gathering personal information from our customers is to provide you with an efficient, secure, and personalized online shopping experience. Upon giving us your personal information you agree to let us use said information to: Provide you with the high quality services and customer support you expect with an online store; personalize, analyze, and improve our services; resolve any problems that may occur; prevent illegal and/or prohibited activities; distribute messages regarding targeted marketing and promotional offers; compare and verify it with other information sources and third parties to ensure our accuracy.
Our Disclosure of Personal Information
We may disclose personal information to enforce and carry out our policies, to respond to legal requirements, and / or to protect anyone's property, rights, or safety. Out of respect for your privacy we will not disclose your personal information to any government agency or law enforcement official, or any other third party without a court order, a subpoena, or reasonable instrument of due process, except when we believe that the disclosure of said information is necessary to prevent the physical and/or financial harm of another. We may also share your personal information with: contractors who provide us services for our business operations; (such as affiliate programs, fraud investigations, and bill collection) third parties to whom you explicitly ask or allow us to send your information; law enforcement officials and other government officials, in order to lawfully verify information for criminal investigations or to bring a halt to alleged or potential illegal activities.
A few important things you should know about cookies
We use cookies to help us identify who you are and for the maintenance of your signed-in status. We have certain features on the site that can only be used through the use of cookies. Most of our cookies are what are known as session cookies, and are automatically deleted when your session is over. The other cookies will automatically delete in 12 hours. You are free to decline the use our cookies assuming that the browser that you use permits you to do so, although it may interfere with your use of our site.
No spam, spyware or malicious code
Our newsletters are sent only to our customers and to our subscribers. We do not use spyware or any malicious code of any kind for any purpose. We filter and scan all of our messages before they are sent to ensure that they are clear of any kind of malicious code for your protection.
Membership Account Protection
Your password is the key to your account. Use a code with a unique combination of letters and numbers that only you will know and remember and do not disclose your membership password to anyone else. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Traditional Hands and change your password.
Accessing and Revising Your Personal Information
You can change most of your personal information by logging in. We will not manually modify your personal information ourselves because remote verification of information is very difficult and in some cases impossible. It is the user's responsibility to keep personal information up to date and accurate. At your request, we will close your account and remove your personal information as soon as possible, and in accordance with the law. We do retain personal information from closed accounts (excepting your login and password) in order to comply with the law, prevent fraud, collect fees, resolve problems, aid in investigations, enforce our User Agreement, and take other actions otherwise permitted by law.
Security
The information you give to us is stored on our servers, which are physically located in the United States. We protect this information with tools such as: passwords, encryption, and physical security. However, seeing that this is not a perfect world, despite all of our greatest efforts as you may know, third parties may be successful in unlawfully intercepting or accessing private information and communications. We work with the utmost diligence to protect your privacy. However, we cannot promise, and you should not expect, that your personal information and your private communications will always remain one hundred percent private.
Amendments
We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amendments will take place no more than 30 days after they are posted onto the Site. Please check back to this page regularly to keep informed on all changes.
Frequently Asked Questions:Â
What types of information do you collect from your customers?
We collect information about you primarily in three ways: (1) Through information you voluntarily provide when you register with, make purchases from and otherwise use TRADITIONAL HANDS©. (2) Through cookies and web beacons, which automatically gather data from your computer when you access certain services. We collect our customers' personal information because it helps us provide the best services and products reassuring the security of your information is taken seriously. (3) We might also obtain personal information about prospective customers from agents, consultants, contractors, carriers and other third parties.
These are the types of information we collect and manage:
Contact information | When you register, make a purchase with TRADITIONAL HANDS© or use our optional services where we ask for your name, mailing address, e-mail and telephone number.
Contact us |Â When you ask us questions, send comments to us or seek our help are examples of when we might collect and save that data.
Financial information |Â When you buy something from us we will ask for your payment information, credit card number and/or billing and shipping addresses. If you use our speed checkout feature, you give us permission to store your payment and shipping information.
Gifts |Â If you ship a purchase to someone else, we will ask for the recipient's name, address and e-mail address.
Miscellaneous |Â If you choose to use our notify-a-friend program, wish-list feature or reminders, we might collect and save that data.
Subscriptions |Â If you request our e-newsletters or other promotional notices, we might ask for information about your interests in which we might then also collect and save that data. If you sign up to receive e-newsletters, we might also ask for information about what interests you.
Technical |Â Our system uses cookies and web beacons to access technical information from the computer and mobile device you use to visit our website, including: the browser you use and its plug-ins, your computer's operating system, your ISP (Internet service provider), and your computer's IP address (Internet protocol) and location. To learn how our visitors use our online services, we automatically track how you are directed to our site and how you navigate through our site viewing products, making purchases and obtaining information.
What are cookies, and does TRADITIONAL HANDS© use them?
When you use the Internet, the websites you visit put little bits of information—called cookies—on your computer's hard drive. Cookies serve three general purposes: session management, personalization, and tracking.
We use session cookies to maintain data while you are at our site, which will then expire as soon as you leave our website. For example, it will keep items in your shopping cart while you continue to browse our site. We use persistent cookies to personalize your sessions and to track how you navigate through our site. When you visit any website, and it personally greets you by remembering your user ID or password, you know you have a cookie from that site. These stay on your hard drive until you delete them or they expire.
You can control your computer's cookies. Use the "Help" feature of your browser to learn how to disable cookies, delete them or prevent them from being placed. We recommend that you leave TRADITIONAL HANDS© cookies enabled so you can enjoy the shopping features that we offer.
What are web bugs and do we use them?
A web bug, also known as a tracking bug or web beacon, is a small transparent graphic that tracks when you read an e-mail or web page, what computer you use to read the message, and how you forward messages. We use web bugs to compile data about our customers' shopping and browsing habits while they visit our website. For example, if you arrived at our website via an advertisement we placed on a third party's website, the web bug lets us know. This valuable information helps us market and manage our website and improve experience while you're shopping with us.
What if I don't want to provide my personal information?
If you buy something from us, ask us questions, request help or subscribe to our services, we need your information. We respect the confidentiality of your personal information as described in this Privacy Statement, whether you provide it over the phone, in writing, through our website or by other means.
Will you protect my personal information?
Your personal information is encrypted when it is sent to any website beginning with "https." Our servers store your information in a restricted-access facility. When we communicate with you about your order, we use only the last four digits of your credit card number.
How will you use my information?
First and foremost, we need it to process your orders and to communicate with you about your orders. Additionally, we use your contact information for e-mail newsletters, promotions and to respond to your requests for information. Second, our marketing team and managers use your personal information for research on how to improve our products, customize your content and offer the best services possible. Occasionally, we might ask you to complete a survey or short questionnaire to help us improve our business; your participation is not required. Finally, the information we collect via cookies and web bugs is used to analyze how our customers access, use and navigate our site. The data will teach us how we can improve our content, market our services and enhance your shopping experience.
Do you share my personal information with third parties? How?
If you use a credit card for your purchase, we share your information with your financial institution (Visa, MasterCard, Discover, American Express, and PayPal). If we ship items to you, we share certain information with the delivery service (UPS, USPS or any other mail carrier). If you purchase an item that ships direct from another company, such as a manufacturer, we will share your information with that company.
We might grant access to our customers' information to third parties who perform business on our behalf, such as customer service, accounting, research and development, marketing, IT and records management. These entities use the information to perform functions that we hire them to do, and we DO NOT authorize them to use that information for any other purpose.
If you use one of our third party affinity programs, we will share information with the other entity—and they with us—concerning your purchases. If we ship your purchase to a third party or you use our notify-a-friend feature, we will contact that person, if you request it.
If you use the social media sharing buttons on our site (such as Google+, Facebook and Twitter), you give us permission to share certain personal information about you with those entities. If any part of TRADITIONAL HANDS© or one of our affiliates merges with, acquires or is acquired by another entity, our customers' personal information could be part of the transferred assets. If this happens, the acquiring entity or we will notify you via e-mail or by posting notice on our website. We reserve the right to share your personal information with our affiliates as it pertains to our business, when we believe it is legally necessary and to enforce the General Terms and Conditions of this website and our other services. We reserve the right to share your personal information when we believe it is necessary to protect the safety, property, rights or other interests of TRADITIONAL HANDS© and its customers.
What are third party affinity programs?
A third party affinity program is when two—or more—entities partner for mutual benefit. For example, a university might partner with a bank to offer its alumni a MasterCard. When we advertise TRADITIONAL HANDS© products on other sites, and you click to our services and purchase products, we share information about your Traditional Hands purchases with these other member organizations.
What about children? Do we protect their information?
Our terms and conditions state that you must be over 18 to use our services and purchase our products. In addition, we do not knowingly collect information from anyone under 13 years of age.
How can I find out what information you have on file about me? Can I make changes to it?
You may review and change your personal profile at TRADITIONAL HANDS© any time by going to "My Account" and entering your user ID and password. You may also change your shipping address or payment method when you place orders. You may contact our customer service representatives to check or change your profile and to remove your name from our contact lists. Click here or e-mail us at tradhands@gmail.com, call 828.554.5884, or write to TraditionalHands.com, Customer Service: P.O. Box 144, Cherokee, NC 28719. You cannot access or modify some of the non-personal information we collect from tools such as web bugs or beacons.
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